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Guarantees, Warranty and Returns Policy
Guarantees are as follows:
#1 PRODUCT EXCELLENCE GUARANTEE:- Every product you buy from our catalog must be free of defects or you may return it immediately to us for replacement.
#2 LIMITED LIFETIME JEWELRY GUARANTEE:- Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to:
CUSTOMER SATISFACTION, P.O. BOX 1600, WOODLAND HILLS, CALIFORNIA 91365, with the Guarantee Certificate that accompanied the item. Include $7.50 per item, to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate.This guarantee covers all costume jewelry of up to and including $49.95 retail value.
THIS GUARANTEE DOES NOT COVER ANY 10K, 14K GOLD, GENUINE DIAMOND, STERLING SILVER OR CUBIC ZIRCONIA.
#3 FINE JEWELRY LIMITED GUARANTEE:
- Our Fine Jewelry is guaranteed to be as described.
- If not completely satisfied, return merchandise within five days of delivery for replacement or full refund *
- Jewelry must be returned to us in it's original condition, with the original sales slip.
*CERTAIN LIMITATIONS APPLY TO THE FOLLOWING CUSTOM-MADE ITEMS:
SPECIAL-SIZE RINGS ARE NOT CANCELABLE OR RETURNABLE FOR REFUND.
#4 TWO YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE:
- We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date. Simply return the watch postage prepaid to: Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watch band with your Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This Guarantee does not cover analog quartz watches - (See Guarantee #4). This Guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch.
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