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Shipping

At present we do not Ship outside of the Continental U.S.A.

After confirmation of Payment all Orders are processed within 48-72 hrs and is shipped using U.S.P.S.(U.S.Postal Service)and UPS for showcase spotlight products

Your order will arrive using the carrier most appropriate for your destination and shipping method.
We do not BACK-ORDER any ITEMS or PRODUCTS

If only part of your order arrives, don't worry. The products you ordered may originate from different locations, so sometimes we may send them to you in separate boxes to give you the fastest possible service. Please be assured, this will not affect your shipping charges.

Payments

Please use the printable order form and pay with a personal check.
Orders are processed and shipped when your personal check clears your bank.

Security Information

The security and privacy of customer information is of our highest concerns, and we are aware you need to be confident that your personal information will be secure when you shop at Eye-Max Merchandise and Gifts.com.

Again, our server does not store information.

The information provided is used to help us track and Identify your order and is kept confidential and is never given to outside sources.
We have security measures instituted to protect against the loss, misuse or alteration of information that we have collected from you.
In addition, we always use industry-standard encryption technologies when transferring and receiving customer data exchanged on our Web-site.

Some more information

There are two types of web pages: secure and unsecure. A secure web page ensures that all information passed between your computer and the server that is handling your transaction is encrypted with a code that is impossible to crack.
You can tell whether you are looking at a secure page by the address (URL).If the page is on a secure, encrypted connection,the first part would read HTTP S:// instead of HTTP:// -- the extra "s" stands for secure.

Another way to tell is by the lock or key icon in your web browser.
Internet Explorer and Netscape Communicator show an image of a closed lock
when you are on a secure page. Earlier versions showed an image of a key.
If the key or lock appears closed, then your information is safe.
You should never type your credit card number on a web page that is not secure.

Look up at the address of the page and make sure that the (URL) starts with http s://

Guarantee

We have a 100% Satisfaction Guarantee with every purchase.

If you receive a damaged ITEM or the wrong merchandise you may return it for a refund or replacement within 30 days of the shipment date. Please email us before returning.

If the products you ordered have their own Guarantee, please follow the instruction for replacement or repair.

NOTE... refunds do not include the shipping and handling charges. We will refund shipping charges only under special circumstances.

WE reserve the right to UPDATE Items or substitute size and color, when these changes represent an equal or better value to our customers.

Returns

When Items are returned, adjustments are done upon receipt of the returned merchandise.

All returns must be accompanied by the packing slip, and most importantly, please indicate the reason for the return.

If there is a problem or question on any of the merchandise purchased Please E-MAIL US and we will make every effort to resolve the situation.

NOTE... refunds do not include the shipping and handling charges. We will refund shipping charges only under special circumstances.