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Customer One

Warranty Details



CustomerOne™ Silver Warrantyis Jacobsen’s standard 2-year comprehensive limited warranty that protects all new Jacobsen turf, commercial and specialty equipment.

It means:

  • Every new product is warranted to be free of defects in material and workmanship for a period of 2 years or 2,000 hours whichever occurs first. Ryan Aeration Products, with an hour meter, are warranted for 2 years or 500 hours. Ryan products, without an hour meter, are warranted for 2 years.


  • All parts and labor are covered.

  • Normal wear and maintenance items are excluded.

  • Engines, tires, and batteries may be warranted by Jacobsen or warranted directly by the manufacturer – see full individual warranties for details.

  • Limited Warranty applies to the original purchaser and is not transferable.


  • CustomerOne™ Gold Warranty Program extends the original warranty by one year to protect the investment and provide greater peace of mind. One major repair bill could cost more than the total cost of the extended CustomerOneTM Gold Limited 3-Year Warranty. The purchaser of any new product may purchase an extended warranty at modest cost from authorized dealers at the time new equipment is purchased. Gold Warranty is not available for Ryan products nor Dealer Demonstrators units.
     
     
     
     




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